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20 February 2009 |
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9:00
am - 5:00 pm |
| Fee: |
S$445* (subject to 7% GST)
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(including refreshment breaks, buffet lunch and
comprehensive workbook) |
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* All participants will receive Shirley’s book
‘Essential Communication Skills’ worth S$69.55 |
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Venue: |
Holiday Inn Parkview |
| Enquiries: |
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Payment must be made before the commencement of
the workshop. No cancellation is allowed 7 days prior to workshop. |
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It takes years of
experience to achieve respect as an indispensable secretary,
administrative assistant or support staff member. You need many
essential skills if you are to achieve success in business today.
In this practical
workshop, you will learn how to handle the demands of your job with
assertiveness, confidence and professionalism. You will learn how to
communicate well, how to handle difficult people, how to make
decisions, how to delegate, how to prioritise, how to manage time and
resources, how to handle crises, and how to beat stress.
This
comprehensive one-day workshop shows you how to make your working life
more productive, more rewarding, more successful and much more
enjoyable. Equipped with these skills, you will see how you can open
the door to new responsibility, new respect and new status.
Book early for this popular, interactive workshop!
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This program aims at
helping participants to:
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- Appreciate the
history of the office and the vital role of administrative and support
staff.
- Identify your
strengths and learn the key strengths you need in today's offices.
- Be aware of the
principles of good time management.
- Understand stress
factors and learn how to deal with stress.
- Work more effectively
through successful communication skills.
- Develop good rapport
with clients and colleagues.
- Use the telephone
effectively to enhance the image of your company.
- Learn the 5 key
skills and attitudes needed for the future.
- Learn how to help
yourself in this constantly changing world.
- Interact
with others and network for success.
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The
secretary - past, present and future
- The history of the
office
- The change cycle and
you
- Identify your
strengths
- Top 10 strengths you
need today
- What do you do and
where are you going?
Time
management
- Popular time wasters
- Deal effectively with
interruptions
- 10 signs that you are
living life too quickly
- 4 steps to manage
time effectively
- A quiz to test your
stress levels
- Minimise pressure and
handle stress
Interpersonal
communication skills
- 7 C's of connecting
with people
- First impressions are
lasting impressions
- Build rapport with
clients and colleagues
- The importance of
good customer care
- Use appropriate
language
- 20 golden rules for
telephone etiquette
Staying
ahead in a changing workplace
- The evolving role of
the secretary - an A-Z
- What's in a name? how
job titles are changing
- Top 5 skills and
attitudes for the future
- What does the future
hold? Set SMART goals
- The Super Secretary
Success Skills Checklist
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Shirley
Taylor has established herself as a leading authority
in modern business writing and communication skills. She is author of 6
successful books on communication skills, including the international
best-seller 'Model Business Letters, E-mails and Other Business
Documents 6th edition', which has sold almost half a million copies
worldwide. With over 20 years experience in teaching and training,
Shirley puts a lot of passion and energy into her workshops to make
sure they are entertaining, practical and informative, as well as a lot
of fun.
“This is a very
interactive session and all topics are relevant to my daily work.
Shirley really helps to make this workshop very enjoyable!”
Melissa Ng
Hilton International
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Presentations, group
work, role-plays and discussions will help you to contribute, discuss
and interact. Participants will find this workshop humorous,
informative, interesting and practical. They will be encouraged to
participate and share examples from their own experience. All
participants will receive a comprehensive workbook packed with tips and
advice on how to be a successful secretary or support staff member.
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Secretaries, personal
assistants, executives, administrative/clerical officers, and any other
support staff wishing to develop their skills.
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